Problem Report

To report a problem, we need the following information:

            Operating System and service pack version.

            A description of the problem

            Sample files if appropriate. Source, and output file.

Log files: The installer creates a file ‘install.log’ in the destination directory. The Print Driver can be configured to create a log by setting logging on from the Advanced Settings page.

 

Email the problem report, and any associated documents to our support team using the ImagePRINT Email Support Request form.

 

E-mail based support is offered on a fee per incident basis (US$100) for these products as a standalone client.  Submit a per incident e-mail support request

 

ImagePRINT Email Support Request

ImagePRINT offers fee-based email support to help you with your ImagePRINT product. Use this form to request email support for your product.

Before submitting your request, we strongly recommend that you check the ImagePRINT web pages for your product. These pages provide documentation, FAQs, and other information you may need to help you resolve your problem.

Fee Information

For ImagePRINT Print Capture drivers, fees are US$100.00 per incident. A new incident is created each time a request is submitted.

Personal Information

First name
Last name
E-mail address

Credit Card Information

Name (exactly as it appears on card)
Type of Card	Master Card Visa American Express
Card Number
Expiration Date	Month Year
	01 02 03 04 05 06 07 08 09 10 11 12

Billing Address

Billing Address
Billing City
Billing State	AL AK AZ AR CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NY NV OH OK OR PA RI SC SD TN TX UT VT VA WA WI WV WY
Billing ZIP CODE

Product Information

Select your product:	PRO - Imaging for Windows Professional Edition 2.6 WFX - Workfolder for Microsoft Exchange SCN - Scan Station 2.5
Product version:
Operating system (Windows 2000, etc.)

In the space below, state your question or problem. Please be as complete as possible.

IMPORTANT: Click the Submit button only if you willingly accept the charges that will be incurred.

Response Time

You can expect a response time of one business day from the time we receive credit authorization.

Form Submission Problems

If you have any problems with the submission of this form, contact webmaster@imgPRINT.com

Customers having an annual maintenance agreement with ImagePRINT are entitled to telephone support.