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To report a problem, we need the following information:
Operating System and service pack version.
A description of the problem
Sample files if appropriate. Source, and output file.
Log files: The installer creates a file install.log in the destination directory. The Print Driver can be configured to create a log by setting logging on from the Advanced Settings page.
Email the problem report, and any associated documents to our support team using the ImagePRINT Email Support Request form.
E-mail based support is offered on a fee per incident basis (US$100) for these products as a standalone client. Submit a per incident e-mail support request
ImagePRINT Email Support Request
ImagePRINT offers fee-based email support to help you with your ImagePRINT product. Use this form to request email support for your product.
Before submitting your request, we strongly recommend that you check the ImagePRINT web pages for your product. These pages provide documentation, FAQs, and other information you may need to help you resolve your problem.
For ImagePRINT Print Capture drivers, fees are US$100.00 per incident. A new incident is created each time a request is submitted.
short, if your company is facing a technical challenge, we have probably
"been there". Our services include:
Support Services: Systems
Integration Services: Custom support services to solve integration problems,
ensuring our products quickly and seamlessly merge with yours.
Development Services: Delivered by professionals who have on average fifteen
years of experience in the business with industry leaders such as Microsoft and
Lucent Technologies. We work on a time and materials or fixed price basis, based
on your needs.
Support Services: Product
Update Service: Keep ahead of the curve with a steady stream of tested product
feature set extenders and operating system updates.
Support Services: Our Maintenance Support Services ensure that you get the
answers you need, when you need them. Includes immediate access to senior
development personnel. Support available by phone, fax, or Internet e-mail.
For more information
To contact us from overseas:
Local (Pacific) time: GMT-8
ImageMAKER Development Inc.
Sales: Toll Free (866) 525-2170
or (604) 525-2170
Support: +(604) 525-2108
Fax: +(604) 520-0029
Email: sales@imgPRINT.com, support@imgPRINT.com
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