Questions and Answers

How can I set ImagePRINT to use the same options each time?

I created the image with ImagePRINT yesterday. How can I email the image now?

I want a different image page size. How can I change it?

I want a clearer image (better resolution). How can I do this?

The image file I created contains many pages. How do I create one page per file?

What file format should I use?

How do I uninstall ImagePRINT?

Contacting Technical Support

Questions and Answers

Do you have a question about ImagePRINT? Check this list and see if it contains the answer you are looking for.

How can I set ImagePRINT to use the same options each time?

You can set ImagePRINT options as defaults in the ImagePRINT preferences and properties. (From the Start button, select Settings>Printers. Right-click ImagePRINT and select Printing Preferences or Properties)

These ImagePRINT options remain in effect unless you reset the option in your application's page setup or print preferences or reset them in the ImagePRINT control dialog (the screen that appears when you select the ImagePRINT printer driver when printing from your application).

If you change an ImagePRINT related option in your application, the option remains in effect until you reset it or exit the application. If you change an option in the ImagePRINT control dialog, the option remains in effect until you reset it.

I created the image with ImagePRINT yesterday. How can I email the image now?

You need to know the name of the ImagePRINT file and where it is stored. Use the Windows search function (from the Start button, select Search>For Files or Folders) if you have difficulty locating the file.

Then open your email program (such as Outlook or Netscape), and use its file attachment feature to locate and attach the ImagePRINT file.

I want a different image page size. How can I change it?

Set the Page Size option in the ImagePRINT printer preferences. See Setting Paper Size

I want a clearer image (better resolution). How can I do this?

You can obtain a clearer image by setting the appropriate resolution for the application you are using.

See Setting Resolution and Dithering Options

The image file I created contains many pages. How do I create one page per file?

When choosing the file format in the ImagePRINT control dialog, also set the Page Format. For detailed instructions, see Setting the File Format

What file format should I use?

For more information on choosing the appropriate file format, see Choosing a File Format

How do I uninstall ImagePRINT?

See Removing ImagePRINT

Contacting Technical Support

Our support hours are 9:30AM to 5:30PM Monday to Friday, except Canadian statutory holidays.

Our support hours are 9:30AM to 5:30PM Monday to Friday, except Canadian statutory holidays. 

When calling Technical Support, please have the following information at hand:

• Name of the product you are using
• Product Version (To display from within the ImagePRINT Driver, click the About tab
• Name of the application and product version you are using with ImagePRINT
• A brief description of the problem, including the exact text of any error messages received, and at what point they occurred
• The Windows platform you are using (Windows 95/98/2000 or NT)
• The specification of computer you are using (for example, Pentium 266, 64MB RAM)
• Details of the network on which the software is being used

For more information
ImageMAKER Development Inc.
416 Sixth Street, Suite 102
New Westminster, BC
Canada V3L 3B2
http://www.imgmaker.com Copyright © 2003